FAQs
Zow Tlang - Frequently Asked Questions (FAQ)
1. What products do you sell at Zow Tlang?
We offer a wide range of high-quality pet products including food, toys, accessories, grooming supplies, bedding, and more for cats, dogs, and other small animals. Our selection is curated to ensure your pet's health, happiness, and comfort.
2. How do I place an order?
Simply browse our website, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout. You’ll need to provide your shipping details, and you can choose your preferred payment method to complete the purchase.
3. Do you offer international shipping?
Currently, we offer shipping within USA & Europe. We are working on expanding our shipping services to other countries. Keep an eye out for updates!
4. What payment methods do you accept?
We accept a variety of payment options including credit/debit cards, PayPal, and other secure online payment methods. All payments are processed through a secure, encrypted gateway.
5. How long does it take for my order to arrive?
Shipping times vary based on your location. Typically, orders are processed and shipped within 2-3 business days. You will receive an email with tracking details once your order has been dispatched.
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 24 hours of placing the order. Once an order is shipped, we cannot make changes or cancellations.
7. Do you offer returns or exchanges?
Yes! If you're not satisfied with your purchase, you can return most items within 30 days of receiving your order. Please ensure the item is unused and in its original packaging. For further details on our return process, visit our Return Policy page.
8. Are the products safe for my pets?
Absolutely! We prioritize the safety and well-being of your pets. All of our products are carefully sourced from trusted brands and manufacturers, and we only sell items that meet high standards of quality.
9. Do you offer any discounts or promotions?
We offer seasonal sales, promotional codes, and discounts from time to time. Make sure to subscribe to our newsletter to stay updated on the latest offers and deals.
10. I’m looking for a specific item. Can you help me?
Of course! If you’re looking for a product that’s not listed on our website, please contact our customer service team. We’ll do our best to source it for you.
11. How do I contact customer support?
You can reach our customer service team via the "Contact Us" page on our website. You can also email us directly at [your email address] or call us at [your contact number]. We’re happy to help!
12. Is Zow Tlang eco-friendly?
Yes! We care about the environment and strive to be eco-conscious. Many of our products are sustainably sourced, and we use eco-friendly packaging for shipping. We also encourage our customers to recycle when possible.